About Us

Amberstone are a major supplier of intelligence-led manned guarding and loss prevention services and one of the leading providers of electronic security solutions operating across the UK and Europe. We pride ourselves on our tailored and innovative approach to meeting our customers needs, from comprehensive end-to-end solutions to the procurement of bundled or individual products and services.

We aim to provide the best return on investment for our varied client base, whilst reducing risk, minimising costs and sharing strategic best practice, wherever possible.

Our vision & values

The Amberstone vision is to deliver integrated dynamic risk-based security solutions driven by data insights, fulfilling cost effective products for the best customer return on investment. The safety and security of our customers, colleagues, premises, assets and the public is our highest priority.

Our values may appear simple, but when combined our company culture is created. Our values are who we are, what we stand for and how we act every day.

Empowerment and accountability

Our great colleagues make the difference. When we share our skills, knowledge and experience we become a great team to the benefit of our customers by making smart, sustainable choices.

Passion in innovation and change

The day we stop innovating, we’ll be just another security company.

Quality and
simplicity

We value diversity in our people and their ideas, supporting quality products delivered with simplicity every time.

Trust and
loyalty

We trust our colleagues to do the right thing for our customers and colleagues, providing a great service whilst making cost reductions, promoting continuous improvement and delivering a return on investment. 

Delivering excellence

We believe there are some key attributes that differentiate us from our competitors:
Ownership with a positive vision for the future
Focusing on service excellence and value for money delivery while using innovation, creating value and harnessing data to enable effective risk-based deployment methodologies.
A focus on value-adding partnership
Focusing on becoming a business partner rather than a service provider, working with our clients to support individual corporate strategic objectives beyond security, tailoring our business model to meet key areas of focus.
Structure
Delivering consistent customer engagement through the SLA process, achieving correct governance at the right level across the contract. Enhanced collaboration will be driven through relationships supporting operational effectiveness and strategic partner relations.
Amberstone’s
5R & 5M Models
Reflecting the Amberstone ethos and approach to service delivery, these models drive continuous improvement to ensure we remain flexible and adaptable in an ever-changing environment.
Technology
Technology plays a pivotal role in site security, risk reduction, officer activity and real-time reporting. It underpins Amberstone’s service delivery, using solutions to demonstrate true return on investment and add value through service proposition.
Risk review reduction and solutions
The role of data is crucial to Amberstone’s operating model and how we drive efficiencies. Through constant risk reviews and scoring matrix evaluations the impact and likelihood of incidents is better understood. As an outcome, solutions can be proposed to mitigate risks and costs.
End-to-end services
Amberstone has domain specialisation and expertise in each key security area: People, Data and Systems. This allows us to deliver a powerful integrated bundled solutions that no one else in our space can provide.
Training
In order to drive quality throughout the sector and do more than simply comply with industry regulations, Amberstone is developing training to quantifiably improve standards and the standard of service provision.
Reach
Amberstone currently operates throughout the UK and Ireland and many European countries including Germany, Holland, Switzerland, Denmark and Austria. We expect to deliver services in most European countries by 2021.
People
Our people are empowered to make a difference on behalf of all our customers, creating an organisation that offers something truly bespoke. We aim to provide value to the businesses we work with while taking full ownership and responsibility.

Service coverage

  • Allocated resources across UK including over 1,400 guards supporting static, roaming and community security functions
  • Further ACS subcontractors are called upon when required
  • Operational managers cover twelve specific regions, supported by training and digital managers
  • Comprehensive events function supporting varying seasonal sport, industry and peak uplift operations
  • 24/7 intel centre and internal and outsourced crime desk options
  • European security technology coverage in multiple countriesand expanding...
  • Putting our people at the heart of everything we do...

    Recruitment and vetting

    We conduct rigorous interviewing and screening processes to ensure every member of our team can fulfil the role expected of them while upholding the image, culture and values of our and our clients’ brands.

    Retention and contingency planning

    Thanks in part to our company approach towards training and pay, Amberstone’s attrition rates are consistently below the national average. In addition, our contingency plan ensures we always have a pool of relief staff.

    Training and development

    Certification and upward career development are key drivers for continuing the Amberstone training journey.

    Colleague
    engagement

    To win over hearts and minds of personnel and improve overall working culture, we implement several programmes to keep staff informed, involved and engaged.

    Our key certification
    and accreditations

    NSI: Fire Gold, Guarding Gold, NACOSS Gold

    The maintenance of fire detection and alarm systems to BS 5839-1. NSI/ACS passport specification 01/19. The provision of lone worker device, retail static guarding and static site guarding services. The design, installation and maintenance of electronic security systems including access control, CCTV systems and intruder alarms.

    Our key certification
    and accreditations

    SIA Approved Contractor

    The benchmark for quality within the security sector. The objective of the Approved Contractor Scheme is to raise performance standards and to assist the private security industry in developing new opportunities, while better serving customer needs.

    Our key certification
    and accreditations

    BAFE Fire Safety Register

    Fire alarm system maintenance only. This scheme recognises the importance of providing compliant fire detection and alarm systems and therefore assist in minimising false alarms.

    Our key certification
    and accreditations

    The Private Security Authority

    The statutory body with responsibility for licensing and regulating the private security industry in Ireland. Sectors covered are Installer of Security Equipment, Access Control and CCTV and Installation and Maintenance of Intruder Alarm.

    Our key certification
    and accreditations

    Constructionline Gold SSiP

    Created to improve procurement efficiency, avoid duplication and reduce cost through the pre-qualification process. Gold membership demonstrates increased scrutiny around governance and risk management.

    Our key certification
    and accreditations

    EcoVadis Silver

    Holistic Corporate Social Responsibility (CSR) rating reflecting the quality of the company's CSR management system at the time of the assessment.

    Our key certification
    and accreditations

    Altius SSiP CDM Comply Award

    Ensuring compliance with health and safety and CDM regulations.

    Our key certification
    and accreditations

    Alcumus SafeContractor SSiP Approved

    The UK’s leading health and safety accreditation promoting our commitment to health and safety best practice.